BANK SERVICE DELIVERY AND CUSTOMERS’ SATISFACTION IN NIGERIA BANK
Sold By: Joe Project Store | Item Type: Project Material | Report this? | Attributes: 75 pages | 1-5 chapters | Amount: ₦5,000 | Marked useful: 4,707 times
INSTANT PROJECT MATERIAL DOWNLOADBANK SERVICE DELIVERY AND CUSTOMERS’ SATISFACTION IN NIGERIA BANK
Bank service delivery is concerned with the provision of quality services to customers. Obviously, one of the factors that separate competitors (banks) from the other (other banks) in the Nigerian banking industry is their level of services delivery. This is because service delivery determines the level of customers’ satisfaction and consequently, the customer patronage of any bank. The patronage by customers on the service delivered by a given Bank, no doubt is a function of the satisfaction they so derive from it. Satisfaction in relation to bank service delivery is the customers’ evaluation of the service in terms of whether that service met their needs and expectations (Babatunde and Olukemi, 2012). Happy and satisfied customers behave in a positive manner.
The effect of service delivery by banks and the satisfaction derivable by the customers are becoming perceptible. Given that the contemporary customers are more informed than ever before, Leboeuf (1987) posited that meeting their expectation as regards satisfaction is increasingly becoming more difficult.
According to Woldie (2003), bank customers in Nigeria have been found to be dissatisfied with the quality, of services provided by banks. This calls for the need to actually investigate how customers behave or get satisfied with regards to the services of commercial banks in Nigeria.
No doubt that information from current technologies in banking operations has improved efficiency and effectiveness of their operations so that more transactions can be processed faster and most conveniently. However, this development in the Nigerian banking industry seems not to have achieved the very essence and goal of satisfying the myriad of customers (Babatunde and Olukemi, 2012). Long queues are still seen in the banking halls, bank customers still handled too much cash, and hardly the people talk about the electronic banking service delivery that are presumed to enhance customers satisfaction in Nigeria banking industry. Against this backdrop, this study examines Bank services delivery and customer satisfaction in Nigeria.
This material content is developed to serve as a GUIDE for students to conduct academic research
DOWNLOAD THIS PROJECT MATERIAL NOW!
Advertise Here
Not what you were looking for? Perform a search
What's your project topic?
Comment on Facebook:
Related Project Materials
- 1.
EFFECT OF UNETHICAL ACCOUNTING PRACTICES ON FINANCIAL REPORTING QUALITY OF MANUFACTURING FIRMS IN NI...
CHAPTER ONE INTRODUCTION 1.1 Background of the study Over the past decade, there has been a significant global concern regarding the persistent use...More »
Item Type: Project Material | 54 pages | 952 engagements |
- 2.
OFFICE POLITICS AND STAFF PRODUCTIVITY IN PUBLIC ORGANIZATION: A STUDY OF USSA LGA TARABA STATE FROM...
OFFICE POLITICS AND STAFF PRODUCTIVITY IN PUBLIC ORGANIZATION: A STUDY OF USSA LGA TARABA STATE FROM 2013 2017 CHAPTER ONE INTRODUCTION 1.1 Backgro...More »
Item Type: Project Material | 54 pages | 532 engagements |
- 3.
ANALYSIS OF AUDIT PROCEDURES IN CAMEROON'S PUBLIC SECTOR
CHAPTER ONE INTRODUCTION 1.1 Background of the study The administration and oversight of public sector funds has been a persistent worry for the gener...More »
Item Type: Project Material | 54 pages | 584 engagements |
- 4.
ANALYSING THE IMPACT OF LEGAL AUDIT REQUIREMENTS ON AUDITOR PERFORMANCE IN CAMEROON
CHAPTER ONE INTRODUCTION 1.1 Background of the study The extensive body of literature on behaviourist management control and information asymmetry spa...More »
Item Type: Project Material | 54 pages | 552 engagements |
- 5.
AN EXAMINATION OF EFFECTIVE AUDIT SYSTEM AS A PREREQUISITE FOR IMPROVING CORPORATE ACCOUNTABILITY (A...
CHAPTER ONE INTRODUCTION 1.1 Background of the study Society supports the survival and expansion of economic enterprises by furnishing them with fi...More »
Item Type: Project Material | 54 pages | 606 engagements |
- 6.
AN EVALUATION OF THE FACTORS INFLUENCING AUDIT QUALITY OF BUSINESS ORGANIZATIONS IN CAMEROON (A CASE...
CHAPTER ONE INTRODUCTION 1.1 Background of the study The current evolution of the company landscape has demonstrated a growing demand for the imple...More »
Item Type: Project Material | 54 pages | 615 engagements |