CAUSES OF CONFLICT BETWEEN SECRETARIES

AND BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT (AHOCOL 

COMPANY AWKA)

TABLE OF CONTENTS

Title page                                                                 i
approval page                                                          ii

Certification                                                              iii         Dedication                                                          iv

Acknowledgement                                                    v

Table of Contents                                                     vii

Abstract                                                                  x

CHAPTER ONE                                                

INTRODUCTION                                                                                                       

Background of Study                                               1

Statement of the problem                                                4

Purpose of the study                                                5

Significance of the study                                                  5

Research Questions                                                

Delimitations of the study                                                7

CHAPTER TWO

LITERATURE REVIEW                         

Meaning of a secretary                                             10

Qualities of a secretary                                            14

Functions and categories of secretary                      19

Types and characteristics of conflicts                      23

Summary of literature review                                   32

CHAPTER THREE

RESEARCH METHODOLOGY                                 

Design of the study                                                  34

Area of the study                                                      34

Population of the study                                            35

Sample of the study                                                 36

Instrument used for data collection                                 36

Distribution and retrieval of the instrument            37

Method of data collection                                         38

CHAPTER FOUR

PRESENTATION AND ANALYSIS OF DATA       

CHAPTER FIVE                                                 

SUMMARY, CONCLUSION AND RECOMMENDATION                                  

Summary of findings                                                       44                                                                  

Conclusion                                                              45

Recommendations                                                  45

Limitations of the study                                           47

Suggestions for further studies                                       48

References                                                               49

Appendix A                                                              50

Appendix B                                                              51

ABSTRACT

The major purpose of this research is to find out the causes of conflict between Secretaries and Bosses in Anambra State owned Establishments. The population of the study consists of 58 Secretaries in Anambra State Owned Companies. The sample for the study was the total population of the Secretaries which is 58. Three research questions were formulated which guided the study. Nine (9) items structure questionnaire was developed validated and tested for its reliability. The percentage method was used in calculation. The major findings of the study were:

1.     That secretaries have more area of conflict with their bosses than areas of mutual friendship.

2.     The consequences of such conflicts affect the progress of the establishment concerned.

3.     That if the possible strategies or procedures suggested can be adopted by the secretaries the conflict can be remedial.

It is concluded that, it is important for the secretaries to have a good working relationship with their bosses to stop the conflicts and achieve the goals of the establishment, and bosses should provide or create a room for negotiation between them and their secretaries.