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Project topics and materials on "Service quality"

• 1. AN ASSESSMENT OF GUESTS SATISFACTION OF SERVICE QUALITY IN THE HOTEL INDUSTRY

  » CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Quality customer service means different things to different people. We can not assume everyone of employee understands how to provide “quality” customer service the way trainer or executives or human resource intend it to be. It is their responsibility to teach front line staffs and all customer service providers your company’s quality cu...Continue Reading »

  Item Type: Project Material |  50 pages |  8,536 engagements | 

• 2. AN ASSESSMENT OF GUESTS SATISFACTION OF SERVICE QUALITY IN THE HOTEL INDUSTRY

  » AN ASSESSMENT OF GUESTS  SATISFACTION OF SERVICE QUALITY IN THE HOTEL INDUSTRY   CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Quality customer service means different things to different people. We can not assume everyone of employee understands how to provide “quality” customer service the way trainer or executives or human resource intend it to be. It is their responsibility to tea...Continue Reading »

  Item Type: Project Material |  53 pages |  0 engagements | 

• 3. EFFECT OF PERFORMANCE MANAGEMENT ON SERVICE QUALITY IN PUBLIC SECTOR

  » CHAPTER ONE INTRODUCTION 1.1   BACKGROUND TO THE STUDY Performance Management is a strategic approach to management, which equips leaders, managers, employees and stakeholders at different levels with a set of tools and techniques to regularly plan, continuously monitor, periodically measure and review performance of the organization in terms of indicators and targets for efficiency, effectivene...Continue Reading »

  Item Type: Project Material |  50 pages |  3,167 engagements |