Home » Business Admin. and Management » TOTAL QUALITY MANAGEMENT: A SINE QUA NONFOR ORGANIZATIONAL EFFECTIVENESS
TOTAL QUALITY MANAGEMENT: A SINE QUA NONFOR ORGANIZATIONAL EFFECTIVENESS
Sold By: Joe Project Store | Item Type: Project Material | Report this? | Attributes: 65 pages | 1-5 chapters | Amount: ₦5,000 | Marked useful: 3,519 times
Delivery: Within 24 hoursABSTRACT
The purpose of every business is customer satisfaction. But, management controlled system makes it impossible for organization to achieve this goal. this project reveals total quality management (TQM) as a sine qua non for organizational effectiveness achieving customer satisfaction. TQM is simply a customer focused performance enhancing tool, that is always striving to do better tomorrow what was done well today: sorting out smaller problem while looking for major ones and paying attention to smallest details. In carrying out this research work, questionnaires were distributed to both the staff and customers of Standard Trust Bank (STB), observation and interview was equally conducted, the internal record for STB was not left out in the quest for vital information to accomplish this work. The major findings shows that customer satisfaction will be achieved by doing the right things, right on time, first time and every time. And that continuous improvement is possible not minding the present performance level- this is the “sermon” of TQM.
Therefore organization interested in partaking and having a competitive edge in business have to adopt this contemporary management philosophy called TQM. It concludes by explaining that business must be operated to meet the expectations of both the internal and external customer and go as far as exceeding them.
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE PROJECT
The importance of quality cannot be over emphasized.itcan be trance back to the history of early man and his search for selection of fruits, capable of satisfying his need. Historically too, the ancient craftsmen of Egypt or let say other civilized words all over were conscious of what was considered appropriate and understanding.
When it comes to creation of aircraft and work of art, many story were been told of how narrow minded megalomaniacs unwilling to let another piece of art to be created by skilled craftsmen who have already produces one of
Outstanding work for them would order that the helpless craftsmen be put to death. to them, it is an attempt to preserve the quality in themselves alone. However in tracing the origin of total quality management (TQM) the following names and very important “ JAPAN which is generally acknowledged as the forefront while W. ED WARDS DEMING and J.M JURAN were credited with and boosting quality awareness in Japan . the advocates major assumption was that “ higher quality, higher prices”.
This material content is developed to serve as a GUIDE for students to conduct academic research
Delivery: Within 24 hours
Advertise Here
Not what you were looking for? Perform a search
What's your project topic?
Comment on Facebook:
Related Project Materials
- 1.
EFFECT OF FUEL SUBSIDY REMOVAL ON PERFORMANCE OF SMALL SCALE ENTERPRISES: A CASE STUDY OF MAIDUGURI ...
CHAPTER ONE INTRODUCTION 1.1 Background of the study A subsidy refers to the financial assistance provided by the government to sectors, institutio...More »
Item Type: Project Material | 54 pages | 1,294 engagements |
- 2.
THE EFFECT OF GOOD PUBLIC RELATION AND ORGANIZED PROMOTION ON THE ACHIEVEMENT OF ORGANIZATIONAL PERF...
CHAPTER ONE INTRODUCTION 1.1 Background of the Study ` Globally, public relations plays a crucial role in an organization's efforts to draw in cust...More »
Item Type: Project Material | 54 pages | 717 engagements |
- 3.
AN ASSESSMENT OF THE INFLUENCE OF AFFILIATE MARKETING ON CONSUMER TRUST AND LOYALTY IN TRAVEL AFFILI...
CHAPTER ONE INTRODUCTION Background of the Study Given its greater ability to directly target customers worldwide and its abundance of online optio...More »
Item Type: Project Material | 54 pages | 626 engagements |
- 4.
EVALUATION OF THE EFFECT OF OFFICE POLITICS ON CONFLICT RESOLUTION AND WORKPLACE HARMONY IN CAMEROON...
CHAPTER ONE INTRODUCTION 1.1 Background of the study Office politics is an intrinsic and sometimes unspoken element of the contemporary workplace, ...More »
Item Type: Project Material | 54 pages | 608 engagements |
- 5.
EVALUATING WORKPLACE POLITICS AND ITS EFFECT ON ORGANISATIONAL DEVELOPMENT IN CAMEROON
CHAPTER ONE INTRODUCTION 1.1 Background of the study Politics is significant because it reveals the secret of "who gets what, when, and how" in a s...More »
Item Type: Project Material | 54 pages | 621 engagements |
- 6.
EVALUATION OF THE IMPACT OF OFFICE POLITICS ON EMPLOYEE MENTAL HEALTH IN CAMEROON
CHAPTER ONE INTRODUCTION 1.1 Background of the study While there are numerous elements that lead to stress in the work environment, none are as harmfu...More »
Item Type: Project Material | 54 pages | 593 engagements |